Support
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Frequently Asked Questions
How do I get started on Glitze?
Sign up at glitze.in/login using your WhatsApp number (this is just for logging in via OTP). Fill in your business details and start building your catalog right away. Our team reviews and activates your account — usually within 24 hours — and assigns you a dedicated WhatsApp business number. Once activated, you can sync your catalog and customers can start messaging your assigned number.
Do I need a Facebook account to use Glitze?
No. You only need your WhatsApp business number. Glitze handles all the Meta/WhatsApp API configuration on your behalf. You just log in with your phone number OTP.
How does the AI auto-reply work?
When a customer messages your WhatsApp number, our AI reads your product catalog and business description and replies automatically — answering questions about products, prices, availability, and helping collect orders. You can review all conversations in your dashboard and turn off auto-replies at any time from Settings.
How do I add products to my catalog?
Go to your dashboard → Catalog → click "Add Product". Fill in the product name, category, price, availability, and upload a product image (or paste an image URL). Images are required to show products on WhatsApp. You can organise products by category for easy browsing.
How do I publish my catalog to WhatsApp?
Go to Catalog → WhatsApp Sync. You'll see each product's status — Not synced, Synced, or Edited (changed since the last sync). Click "Sync" to publish your products to your WhatsApp Business catalog. Every product needs an image, name, and price before it can sync. Once synced, customers messaging your number can browse your catalog directly in WhatsApp.
Why is the Sync button not working yet?
Catalog sync unlocks only after your account is activated and a WhatsApp number is assigned to you by our team. Until then you can fully prepare your catalog — add products, images, and categories — and sync it the moment your account goes live.
What WhatsApp number do my customers message?
Glitze provisions and assigns a dedicated WhatsApp business number to your account. Once activated, you'll see your assigned number on your dashboard Overview page. Share that number with your customers — all their messages, orders, and AI replies flow through it.
How do I manage orders?
All orders collected via WhatsApp appear in your dashboard under Orders. You can confirm, fulfil, or cancel orders from there. Each order shows the customer's name, phone number, items ordered, and delivery address.
Do I use my own WhatsApp number or a new one?
Glitze gives you a dedicated WhatsApp business number that we provision and manage for you, so you don't have to migrate or risk your personal number. You keep your existing number for personal use; just share your new Glitze business number with customers for orders and enquiries.
Is my data safe?
Yes. All data is stored securely in encrypted databases. We never sell your data or your customers' data to third parties. See our Privacy Policy for full details.
Can I reply to customers manually?
Currently all replies are handled by AI. Manual reply from the dashboard is on our roadmap. In the meantime, you can always reply directly from your WhatsApp phone if needed.
How do I delete my account?
Email us at contact@glitze.in with your registered phone number and we'll process your account deletion within 7 business days. Your data will be permanently removed after 30 days.
My account is showing "Pending Activation" — what do I do?
New accounts are reviewed manually by our team to ensure quality, and we assign your WhatsApp number during activation. This usually takes up to 24 hours. Meanwhile you can add products, images, and categories so you're ready to sync the moment you go live. If it's been longer, reach out on WhatsApp or email and we'll sort it out quickly.